docs // help // Troubleshooting

Troubleshooting

The main button tells you what is blocking a route. Here is what each state means and what to do.

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Button states
The quote says mock
The origin confirmed but nothing arrived
Wallet issues

Button states

Button reads	Meaning	What to do
Switch to (network)	your wallet is on a different network than the origin	press it and approve the switch in your wallet
Insufficient (token)	the amount is more than the balance the app can see	lower the amount, or check that the wallet on this network holds the token
No route	the router answered with an error	read the message under the button; usually the amount is too small to cover fees
Finding route	a quote is in flight	wait a second
Enter an amount	the amount is empty or zero	type an amount

The quote says mock

The router could not price the route. If the reason mentions a network, that network is not routed yet. Otherwise the router was briefly unreachable; the quote refreshes on its own within 30 seconds. Mock estimates cannot be executed, so nothing can go wrong while you wait.

The origin confirmed but nothing arrived

Most fills land within seconds, but a busy destination or a large amount can take a few minutes. Open the track route link from the done state to see the fill status. If the route cannot fill within its minimum, funds are returned to your origin address rather than filled at a worse price.

Keep the origin transaction hash. It is the one identifier that lets anyone trace the route end to end.

Wallet issues

No wallet in the picker: install a browser wallet, or use WalletConnect from a phone.
WalletConnect QR does not scan: press Copy link and paste it into the wallet app instead.
The wallet shows a different address than the app: disconnect in the top bar and connect again.